The descriptions and photographs that appear in our brochure and on our website are based on inspections carried out on behalf of Culsen Travel, and information supplied by villa owners and managers. Changes can be made by suppliers at times with no advance warning, and the availability of facilities and amenities may be affected by local conditions such as inclement weather. Once The Company becomes aware of any significant changes we will advise you at the time of booking or as soon as possible before departure. Occasionally advertised events may also be cancelled by the organisers at short notice. In the event of such a cancellation it will not constitute a major change to, or cancellation of your holiday arrangements, even where we have pre-booked tickets on your behalf.
The photographs supplied in Culsen Travel's brochure and on our website are provided to give an overall impression of a specific property, therefore we do not accept any responsibility for any items of furnishings or external features that appear in photographs used which may have been changed or removed from the property since the photographs were taken.

 

2. PRICES AND SURCHARGES
The prices which appear in our price supplements and on our website are calculated on the basis of costs supplied to us and exchange rates as known at the date when our prices are produced. The price of your holiday will be confirmed at the time of booking and will appear on your confirmation invoice. We will not increase the price of your holiday once confirmed by invoice despite any errors that may have been made on our part or any fluctuations in exchange rate that may result in cost increases later. However, we reserve the right to increase your holiday price where surcharges may arise as a result of external changes such as an increase in UK or overseas Government taxes, increases in fuel prices or airport duty charges. We reserve the right to amend the published prices of our unsold holidays at any time and to correct any errors made in our advertised prices. However, we will be unable to refund you for any cost adjustments that could result in a reduction in the cost of the holiday you have booked some time in the future.

 

3. FINANCIAL PROTECTION
The flight inclusive holiday packages and air only arrangements referred to in Culsen Travel's brochure and website are ATOL protected as we hold an Air Travel Organisers License granted by the Civil Aviation Authority (CAA). Our ATOL number is 6285. In the unlikely event of insolvency, the CAA will ensure that you are not stranded abroad, and will arrange to refund any money you have paid to us for an advance booking. For further information visit the ATOL website at www.atol.org.uk.

 

4. BOOKING PROCEDURE
To confirm a reservation, The Company requires the relevant deposit along with a completed and signed booking form. It is important to note that only the clients listed on the booking form will be eligible to stay in the accommodation booked. If any changes occur to the persons listed on your booking form, these must be advised in writing and acknowledged by us. No contract exists between The Company and you, The Client until the booking form and deposit are received and The Company has issued a confirmation invoice detailing the arrangements that have been made on your behalf. The Company reserves the right to refuse to accept any booking at its discretion.

 

5. TERMS OF PAYMENT
(i) DEPOSITS
A deposit is payable at the time of booking to secure any holiday made more than 10 weeks (70 days) prior to your intended date of departure - required deposit amounts as follows:
(a) Flight Inclusive Villa Packages - 30% of the total cost*
(b) Villa Only Packages - 30% of the total cost*
(c) Hotel Inclusive Holiday Packages - £150-200 per person
*For bookings made for wedding parties requiring tailor-made wedding co-ordination services, an initial £200 wedding administration fee is required following your second consultation, prior to any booking made. Once you are ready to confirm your booking, the usual deposits outlined above will be required for your travel arrangements and we may also be required to take further deposits to secure your wedding arrangements and these will be advised at the time of booking.

For some flight inclusive bookings where special flight offers apply we may be required to take full payment for flights at the time of booking. Thes flights will generally have restrictions applied such as being non refundable and non changeable, and will therefore not be eligible for refunds should the booking be cancelled or changed at a later date.
Once a booking has been confirmed by deposit and you are 70 days or more from the date of departure, cancellation will result in 30% cancellation charges or full cancellation charges in the case of special restricted airline tickets that cannot be refunded. Further cancellation charges will be applied as outlined in Booking Conditions 6(i).

 

Bookings made less than 10 weeks (70 days) prior to departure will require payment in full.
If you cancel within 69 days or less of travel a sliding scale of cancellation charges will apply of between 50-100%. See further details under Section Alterations and Cancellations to Bookings 6(i).
N.B. The Company reserves the right to vary these amounts at any time if so required by their suppliers, for example some suppliers require a larger deposit for Christmas bookings, i.e. 50% of the villa cost.

 

(ii) FINAL PAYMENTS
Bookings made within 10 weeks of departure will need to be paid for in full along with the completion of a booking form. All final balances must be paid no later than 10 weeks before the date of departure, (in some cases final payments may be changed to within 8 weeks of departure, however in these cases you will be advised). Approximately 1-2 weeks prior to your balance due date Culsen Travel will issue a Final Invoice to remind you that your final payment is due. If any changes or additions are to be made to your booking you should notify The Company prior to this date so the invoice can be adjusted accordingly.
The Company reserves the right to cancel the booking if the balance due is not paid by the required date. This will result in cancellation charges as detailed in Booking Conditions 6(i)

 

6. ALTERATIONS AND CANCELLATIONS TO BOOKINGS
(i) BY THE CLIENT
Once The Company has issued a confirmation invoice, should you wish to make any changes to the booking in any way you must notify The Company as soon as possible.
All changes must be confirmed to The Company in writing by the person who signed the booking form before any changes can be made. The Company will levy a charge of £25 to cover administrative costs for any changes made to your booking. In addition, you will also be required to pay further costs which may be charged by the suppliers affected, e.g. airline levy charges may apply for some changes.

 

The Company will do their utmost to make any requested changes advised in sufficient time, however, it may not always be possible to do so. For example, some changes to flight reservations - i.e. a passenger name change - may not be accepted by an airline, and may therefore result in a flight cancellation, the cost of a new ticket, or a substantial amendment fee. Any additional costs resulting from The Client choosing to modify or amend their holiday arrangements after the commencement of the holiday will be The Client's responsibility. This will include making a change to their accommodation, altering the duration of their stay, or changing to an earlier or later flight return than the one scheduled by The Company. Such changes will be deemed as The Client breaking their contract with The Company, who will not accept liability for any loss or additional expenses incurred by The Client, and will make no refunds for unused services or arrangements. If part of your party cancels, please note that the amount payable by the rest of the party may increase. In the case of special flight costs which may be applied to some bookings, note that restriction penalties may apply and may therefore result in 100% loss in the case of cancellation or changes as such airline tickets are deemed non refundable and non changeable.
All cancellations must be notified to The Company in writing by the person who signed the booking form. No verbal cancellations will be accepted, and therefore the following cancellation charges will only become effective upon receipt of written confirmation of your wish to cancel. The following cancellation charges will apply:

 

Period Before Departure	Cancellation Fee
Over 70 days	30% of holiday cost
57-69 days	50% of holiday cost
1-56 days	100% of holiday cost
Departure date and after	100% of holiday cost

 

The charges above are calculated as a percentage of the total invoice cost payable, excluding insurance premiums and charges levied for amendments. Note: some villas or hotels may have cancellation charges which differ to those outlined above. Where this is the case, applicable cancellation charges will be advised at the time of cancellation. However flight tickets are issued at around 8 weeks prior to departure and once tickets are issued a 100% cancellation fee applies. 100% cancellation fees also apply to special or instant purchase flight tickets which are non changeable and non refundable and these may be issued at dates outside of the above cancellation periods and will therefore mean 100% loss of flight payment.
N.B. Clients are strongly advised to take out travel insurance at the time of booking their holiday in the event that a cancellation may occur. It is your responsibility to claim on your insurance in such an event, as The Company will not be able to claim on your behalf.

 

(ii) BY THE COMPANY
The Company may occasionally be required to make amendments to the holidays featured in their programme; they reserve the right to do this, and to correct any errors that may have been made inadvertently at the time of publishing details in their brochure or on their website. Most of the changes made will be minor and you will be advised at the time of booking or as soon as they are known. For example, flight times and aircraft used may be subject to change by an airline, where this occurs you will be advised as soon as possible after The Company has been advised by the airline involved. No compensation will be payable for minor changes.

 

At times a major change to the holiday arrangements made by The Company may become necessary due to circumstances beyond our control, and where this is the case The Company will advise you as soon as possible. A major change will include a change of departure time to your travel arrangements by more than 12 hours, a change of departure airport, a change of accommodation to that of a lower standard, or a significant change of location for your accommodation. Should The Company be required to make one of these changes you will be offered one of the following options:

(a) Accepting the changes as notified to you
(b) Purchasing another holiday from The Company (if the alternative holiday is less expensive we will refund
the difference, where it is more expensive you will be expected to pay the difference)
(c) Canceling your holiday and receiving a full refund.

 

If we are required to cancel your holiday arrangements as outlined above within 6 weeks of departure we will pay compensation as noted below, in addition to providing a full refund:

 

Period Before Departure	Cancellation Fee
30-56 days before departure	£10 per passenger (excluding infants)
14-29 days before departure	£15 per passenger (excluding infants)
0-13 days before departure	£20 per passenger (excluding infants)

 

 

The Company reserves the right to cancel The Client's holiday under the following circumstances on the basis of the terms outlined:
(a) In situations of Force Majeure, in which case The Company will offer an alternative holiday arrangement of a similar standard from its programme based on availability
(b) If at the due payment date The Client has failed to pay the balance amount due for their holiday as stated in Booking Condition 5, resulting in cancellation charges being applied as noted in Booking Condition6(i).

 

7. FLIGHTS
Owing to the nature of the airline business, flight delays do occur on occasions. In the event of such delays it is the responsibility of the airline to provide meals and accommodation when significant delays occur. Overnight accommodation may be provided whenever a delay exceeds 8 hours and extends beyond midnight, but this may not always be possible as it may depend on having advance knowledge of the length of the delay, the immigration rulings and the availability of local accommodation. In certain circumstances it may also be necessary for an airline to alter the airport of departure or arrival, to delay or postpone a flight, or substitute alternate aircraft or carriers without prior notice.
N.B. No refunds can be given for a late arrival at your destination due to a significant flight delay as the property will be reserved exclusively for your booking.

 

8. INSURANCE
Culsen Travel strongly recommends that all members of your party are adequately insured as soon as they make their holiday booking. The Client who has made the booking by signing The Company's booking form is required to have travel insurance as part of their booking conditions. However we also recommend that all members of your party also have adequate travel insurance which provides cover in cases of cancellation, medical emergencies and repatriation in cases of serious illness or death.

 

9. LIABILITY
(i) THE CLIENT TO THE COMPANY
(a) It is the responsibility of The Client to arrive at the places stated at the correct times in accordance with the holiday arrangements made on your behalf. Flight timings stated are subject to change by airlines. Where this occurs prior to departure it is our responsibility to advise you of any changes, once these have been advised to us by the relevant airline. However, it is your responsibility to reconfirm any onward or return flight arrangements after departure from the UK. The Company has no liability to you if you fail to do so.

 

(b) In signing a contract with The Company, you are responsible for acting in a responsible and decent manner in accordance with the rules of acceptable behaviour as set out by the suppliers providing your travel arrangements such as the airline and transfer companies, as well as the accommodation owners or managers. Should your party display behaviour which is deemed unacceptable, or results in any damage you may be asked to vacate the property and pay for any damage caused. The Company accepts no liability in such an event, and no refund will be made.

 

(c) The Client and the members of his/her party will be responsible for ensuring they possess a valid passport and any visas (in the case of non British passport holders) required., The Company will take no responsibility if your passport is not valid, or the correct visa has not been obtained prior to your holiday, and you are therefore refused entry onto an island due to your failure to hold the correct documentation. If failure to do this results in any financial charges being imposed on us, you will be responsible for reimbursing us as charged.
N.B. Some islands require a minimum of 6 months left on the passport before expiry for visitors to meet with immigration requirements. Confirmation of an island's requirements should be sought from their Tourism Authority or High Commission - we can supply contact details on request. Information with regards to validity or renewal of passports for British passport holders can be found on the UK passport office website at www.ukpa.gov.uk.

 

(d) It must be recognised that villas are likely to contain a number of inherent dangers. These may include: swimming pools, hillside locations with unprotected drops, rugged access roads, beachfront locations, staircases, balconies and terraces, slippery surfaces when wet and glass doors. It is therefore the responsibility of The Client to take all the precautions necessary to protect themselves and their party against any potential dangers. The Company cannot be held liable for any accidents that may occur due to the negligence of a Client in respect to such matters.

 

(e) You should ensure that you have complied with any health requirements such as vaccinations for any country you may be visiting. Currently there are no vaccination requirements for visiting the Caribbean unless you have visited an infected area within a specific period of time prior to traveling to the Caribbean; however you should consult your doctor to get health advice at the earliest opportunity. If you have a medical condition or are pregnant, you should seek clearance to travel from your doctor. The company cannot be held liable for any illness, delays or costs resulting from your failure to meet these requirements.
N.B. Pregnant passengers are not accepted by most airlines after 28 weeks of gestation. We recommend that you obtain a copy of the Department of Health leaflet, Advice on Health for Travellers" or refer to website www.dh.gov.uk.

 

(ii) THE COMPANY TO THE CLIENT
(a) The Company makes every effort to ensure all arrangements made on The Clients behalf are dispatched correctly, and will accept liability whilst acting as the principal in supplying the holidays outlined in their brochure or on their website, if the services that they have contracted to provide prove to be deficient or not of a reasonable standard.
(b) The Company is only liable for any negligent acts or omissions of their employees, agents or suppliers - once they ere carrying out work authorised by The Company - should these result in the death, bodily injury or illness of The Client except in the situations outlined below:
(i) due to the negligent acts or omissions of The Client who has been affected - see Condition 9(i)(d)
(ii) due to the actions of a third party not connected with the provision of the holiday, which was foreseeable and therefore by extension unavoidable
(iii) as a result of an event which either The Company, or their agents or suppliers could not have foreseen despite all due care such as in cases of Force Majeure which includes natural disaster, terrorist activity, fire, flooding, war, riot, civil strife, adverse weather conditions or Acts of God
(iv) The Company accepts no liability for the supply of external services such as electricity, gas or water, as disruption to these services are beyond the control of the properties/resorts, and therefore cannot be deemed the responsibility of The Company.
(c) The Company are not liable for the inaccuracies contained in any literature that may be published or provided by a Third Party with regards to any aspects of the holiday arrangements that have been booked with The Company, even when this literature is supplied by The Company. It is also the responsibility of The Client to ensure they are familiar with the terms and conditions and laws that relate to elements of their holiday which do not form part of their contract with The Company. The Company will not accept liability in disputes that arise in connection with Third Party terms and conditions, contracts or requirements of law, or in the event of situations of misadventure, accidents or incidents that may occur.
(d) In respect of air, sea and in the provision of accommodation, the liability of The Company will be limited in accordance with the relevant carrier's conditions of carriage, and in the manner provided for by the appropriate International Convention (i.e. Warsaw Convention for air travel). Copies of the relevant conditions of carriage and international conventions are available upon request.

 

 

10. COMPLAINTS
The Company aim to ensure that all aspects of your holiday arrangements are carried out within the terms agreed in our booking conditions. However, in incidents where a Client may have a complaint about some element of their holiday, the following complaints procedure should be followed:
(a) Any complaint should be reported in the first instance to the supplier providing the service i.e. the villa or hotel manager, villa owner or the villa or hotel staff, who will attempt to rectify any problems as quickly as possible
(b) Where local representation has been booked, the local representative/ground handler should also be contacted and advised of the situation at the earliest opportunity possible, in cases where the matter cannot be rectified by the hotel or villa staff or management. Whilst they act as The Company's representative on the island, they can often act as an impartial third party, and can liaise with The Company on your behalf if necessary. You must give the local agents and representatives the opportunity to address your complaints by reporting these to them immediately, and allowing them time to respond. Failure to do this will invalidate any claim that you have against The Company in respects of your holiday.
(c) In the unlikely event that the problem cannot be resolved by The Company's local agents and representatives, you are asked to contact The Company (Culsen Travel) directly by telephone. Please bear in mind that there will be time difference of between 4-5 hours and you may therefore need to leave a message for us to call you back when calling out of office times. However in cases of emergencies you will also have an outside of office hours mobile number where you can make contact with the company. Once we have received your call we will be in contact in an effort to resolve the matter as soon as possible so you can enjoy the remainder of your holiday.
(d) In the rare cases where you still feel that your complaint has not be dealt with to your satisfaction, The Company require written notification of your complaint within 21 days of your return providing full details of the reason for your complaint.
N.B. We regret that unless the complaints procedure outlined above is adhered to by The Client, no liability will be accepted by The Company.

 

11. LAW
These booking conditions shall be governed by and construed in accordance with English law.

All prices and other information are applicable from August 2007 until further notice or when superseded by a further edition.